"Patient in Kingsmoor Ward for ..."

About: Princess Alexandra Hospital (Harlow)

(as the patient),

What I liked

Patient in Kingsmoor Ward for laparotomy and bowel resection for 12 days in Feb 2010. Very professional and caring support from all staff who dealt with me - surgeon, consultants, nurses and others. Plenty of information and advice given to me about my recovery from surgery. Full and detailed information (discharge and pathology report) given to me personally in writing and verbally on discharge. Cannot thank the staff enough for an A1 service - my first big encounter with the NHS!

What could be improved

My only criticism would be that at times it was very clear that the staffing levels on the ward seemed to be "cut to the bone". Nurses particularly were very hard pressed with many patients with high levels of need to deal with.

Anything else?

Again, I would like to thank everyone from ny GP surgery who acted swiftly to get bloods and X-ray for initial diagnosis, all at the hospital as mentioned above and practice/district nurses who have provided excellent after care now I am at home.

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Responses

Response from Princess Alexandra Hospital

Thank you for taking the time to feedback your comments regarding your recent stay on Kingsmoor Ward. We are pleased that your stay was a positive experience, indeed services from the NHS were acceptable throughout your care on this occasion. We note your conern about staffing levels, staff are supported and their dedication and commitment is valued. We have recently recruited close to one hundred extra nurses and are hopeful this will make a significant difference.

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