"Patient dignity was lacking"

About: Peterhead Community Hospital

(as a relative),

I felt the need to add comment here on what can only be described as a shocking lack of care for my mother at Peterhead Community Hospital.My mother was here for under 3 weeks before being transferred to Aberdeen suffering from severe dehydration and malnutrition. Surely basic nursing care can detect dehydration of that level? Her mouth was so painful she could not eat or drink and latterly was too weak to lift a cup. We asked someone to look at her mouth on day one- over a week later she was given a mouth wash and a tube of bonjella - not good enough.

One particular nurse at the desk was so rude that on both occasions I spoke to her, she did not even lift her head, look at or acknowledge me. She was rude and unhelpful and I will happily name her if necessary. When families are struggling - a kind word goes a long way.

Our family repeatedly raised our concerns but it seemed to be to deaf ears until it finally too late - she was transferred back to Aberdeen and immediately put on a drip to rehydrate but died a day later.

My mother wasted away in front of us - yet the week before there was word of sending her home!  The GP concerned seemed to think we should have spoken to him sooner but I would expect any professional nurse to pass on family concerns when they are raised.

Actually seeing a doctor in this hospital was nigh on impossible. To be fair I should add that there were a couple of very nice nurses that we spoke to. Compared to the care given in Aberdeen - this was night and day. I'm sure patient dignity is taught somewhere in nursing. It was sadly lacking in my mother's case. Totally disgusted.

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Responses

Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear relative

I am very sorry to hear of your sad loss and pass on my condolences. Your story is very worrying and it is important for us to look at where things have gone wrong. We are grateful to you for bringing your concerns to our attention, especially at such as sad time, when you will have to deal with so much.

Without wishing to put you and your family through more than you are already going through, if you felt able to share your mum’s details with us we would be better able to look into the specifics of what happened and for us to determine what we need to change.

If you feel able to do this you can contact me on 01343 567900 or by email at loldroyd@nhs.net

I understand that this might be difficult for you but we would really appreciate you getting in touch.

Once again I am very sorry for you loss and for anything which NHS Grampian has done or omitted to do which has added to your grief.

With respect,

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Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear relative

I understand that a full investigation is being carried out by NHS Grampian into what happened with your mother's care. I understand this will not lessen the hurt you feel but I thank you again for raising your concerns.

We will be in touch again once the investigation is completed but please get in touch if I can be of any help at all in the meantime.

Kind regards,

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