"Knowledgeable, skillful and friendly staff"

About: Wishaw General Hospital / Maternity care

(as the patient),

I attended Wishaw General Hospital early in the morning in late April after labour starting a few hours previously. I was seen to promptly by a very professional midwife with a calming manner and shown straight through to a labour room and from there to the birthing pool. What then followed was a very slow labour progression despite the pain escalating. My midwife, Ashley, and the student midwife were both fantastic and very professional, friendly and attentive. A little while after having to be escalated up the pain ladder to an epidural (expertly done between contractions by a fantastic anaesthetist Lesley) my baby went into fetal distress, an alarming situation for anyone, especially for a patient and her husband and mother who all have some medical knowledge, however Ashley dealt with this calmly and all the staff members that attended were calm, professional and reassuring.

Several hours later, and a change in midwife to the lovely Jenna (equally as professional, knowledgable and attentive) an emergency cesarean section was required. Again, all the staff were fantastic both in theatre and recovery, and before we knew it we had our beautiful baby boy. By now we had been in the hospital for 14 hours and at no point did we feel an 'inconvenience' or 'hassle'. Despite the hospital and staff being stretched due to an increasing demand yet an ever limiting budget, they managed to provide an exemplary level of care to myself, husband, my mum and most importantly our new son. Many thanks to all the staff but especially Ashley & Jenna, our midwives, for their knowledge, skills and ability to build a friendly yet professional rapport with us all.

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Responses

Response from Wendy Drysdale, Senior Midwife, Maternity Services, NHS Lanarkshire

picture of Wendy Drysdale

Dear katmc

Thank you for taking the time to giving us this complimentary feedback especially as a busy new mother. Our Midwives are highly trained professionals and enjoy and feel privileged to be able to support and share a woman’s labour and birth experience, whilst also understanding how important partners and other birth partners are to the labouring woman.

It would have been very dis-heartening when your labour progressed slow and worrying when complications arose and in both these situations it is reassuring to know that both Midwife Ashley Boal and the student midwife and Midwife Jenna Munro were able to reassure and guide you through remaining calm and professional using their expertise, they will both appreciate this feedback from you.

We work very closely with our colleagues in the theatre suite and our anaesthetists on a daily basis and I will feedback also to them all your compliments. Enjoy the days ahead with your baby boy.

Best Wishes

Wendy

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Response from Wendy Drysdale, Senior Midwife, Maternity Services, NHS Lanarkshire

picture of Wendy Drysdale

Hello again Katmc,

I must apologise to you, it was Midwife Ashley McGrillen who provided your care, she is delighted with your feedback and remembers how much you thanked her. Please accept my apology for this error.

Best wishes

Wendy

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