"At home care for the elderly by Distrct Nurse"

About: Solent NHS Trust

(as a relative),

In Feb 2016 my mother (who is 86) had a bad fall at home at cut her leg. Treated in hospital and referred to District Nursing Team for change of dressings etc, it was 4 days before the finally came after many phone calls by myself and it her family members, treatment promised was sporadic to say the least. She was discharged from a hospital stay in June 2016 and subjected to the same appalling service, despite assistance from the doctors receptionist and constant calls from me, promises of visits have not kept....Is the unacceptable treatment of the elderly trying to remain independent can expect?

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Response from Ann Rice, Head of Patient Insight & Professional Leadership, Solent NHS Trust

We are extremely sorry to hear of your mother’s experience of our District Nursing service and the frustrations you have experienced in trying to contact the service. We would like the opportunity to explore further why this happened but to do this will need to know more details about where your Mother received her care. We very much hope you will contact us via our PALS service either on 0800 013 2319 or snhs.solentfeedback@nhs.net

Thank you

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