"literally nothing"

About: Hillingdon Hospital

(as the patient),

What I liked

literally nothing

What could be improved

I would prefer if you could read and investigate why I wasn't given treatment.

Anything else?

I was taken to Hillingdon Hospital with heart palpitation. The doctor diagnosed me correctly 'Hyponatremia'. Because of hyponatmeria I had high blood pressure, heart palpitation. Hyponatremia is when sodium level in the blood below normal. It is quite easy to cure it, sodium injections had to be given. But I didn't receive any treatment. After 3 days literally dying on the hospital cot they kicked me out from hospital without giving any treatment. Thanks to my friends, they took me to the airport, God knows how I managed to get to my home country (Azerbaijan) when I have been cured within a week.

For me very hard to understand why I wasn't given any treartment. For me it is really stupid when doctor who knows that the pt. has hyponatremia says 'simply relax'. I believe that there are good doctors in your hospital but those I faced weren't. Now I have stress as a result of spending 3 days in your hospital.

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Responses

Response from Hillingdon Hospital

We are very sorry to hear of the poor experience you had at Hillingdon Hospital. Our aim is to provide an effective service for all our patients and I apologise in this instance we have not achieved this. Thank you for taking the time to share your experience with us, it is always valuable to hear where we can improve. I would like to assure you that we take patient satisfaction very seriously and your feedback has been shared with the management and staff for reflection and consideration for future learning and practice improvement.

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