"Paediatric day surgery"

About: Crosshouse Hospital / Paediatrics

(as a parent/guardian),

Attended day surgery with my 4 year old child for a minor operation. A play room / paediatric waiting room was available but it was very overcrowded, both in terms or number of people in it and with the amount of toys. Items on floor causing trip hazard.

Able to go through for anaesthetic with my child and was then directed back to the playroom to wait. Eventually, after about an hour, a staff member came in and asked where I had been because my child was back on the ward and had been asking for me.

It emerged that I had been directed to the wrong area to wait and so my child had the anxiety of no parent being there when they returned from theatre.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran We are preparing to make a change

picture of Eunice Goodwin

Dear Xhparent,

Oh I am so sorry your wee child awoke and you weren't there; that would have distressed both of you. I am also sorry that you were directed to the wrong waiting room and you found it so busy.

I have recently had a conversation about how busy the day surgery is, and in particular, what could be done to help in the paediatric areas. We are at the early stage of exploring a solution to help alleviate the pressure on everyone in what you rightly observed to be a very busy place. We believe that volunteers to play with, supervise the children and support the trained team could help. This has been tried and tested elsewhere and works very well.

I will report back any progress to you on this forum. I hope this is a starting point to address the issues you raised. I am also sure Charge Nurse will reiterate to the staff how important it is to clearly direct people to the correct waiting areas to help prevent it happening again.

I hope you are both recovered now and thank you for raising this with us.

Best wishes,

Eunice
  • {{helpful}} of {{total()}} people think this response is helpful

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Xhparent,

Our management team for Paediatrics and Day surgery would like to look into this to prevent it happening again. It would be really helpful if you could contact me with specific details of your visit and your child. I can be contacted on 01563 826222 or by email eunice.goodwin@aapct.scot.nhs.uk.

I hope you are both fully recovered from the events of the day.

Thank you and best wishes,

Eunice

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Xhparent,

Thank you very much for contacting me. I have passed the relevant details to the two senior managers and they will look into this. I will feed back any actions/outcomes as a result of your post. Once again, thank you for raising our awareness to this.

Best wishes,

Eunice

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Xhparent,

Sister looked into this and it has been an oversight by the team. The theatre nurse who brings the patient back from theatre normally lets the ward staff know where the parent is. Sister would like to apologise to both you and your child for this. She would also like to reassure you that she has spoken to all the staff to ensure this does not happen again.

Kind regards,

Eunice

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story