"Treatment Date"

About: Grantham & District Hospital / Accident and emergency Queen's Medical Centre / Accident and emergency

(as the patient),

I was taken to Grantham hospital by my partner in her car, I was admitted to the waiting room from 17: 20, was seen by the triage by 18: 00 hours, whilst I was in triage I was given ibuprofen tablet, whilst being in pain and my foot was swollen to three times its size, as it was a possible broken/fractured foot. Whilst there I was advised that from the time I had finished with triage that it would be a two hour wait to see the doctors, in this time I saw of two doctors walking about the waiting area, they were dealing with a few major accidents, but nobody advised me of this, I was there till 20: 00 hours. At this point I had been waiting another 3 hours to see a doctor, but still wasn't seen, they just seemed either too lazy or a little busy to deal with patients that were in the waiting area, after they sent a few other patients to other hospitals such as Lincoln, Queens Medical Centre, after this I decided to take this in my own hands and get myself to Queens Medical Centre, who saw me within a hour of being there, they also had a doctor look into my injury sent me for an X-ray, diagnosis as well as discharging me in three and a half hours. In my experience Queens Medical Hospital has better patient care, better response to other patients coming in with injuries.

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Responses

Response from Nottingham University Hospitals NHS Trust

Hi GW, thanks for your comments. We are glad to hear you experienced good care at Queen's Medical Centre, thank you for mentioning us.

Best wishes,

Andrew Steggles

Patient Experience Officer

Update posted by G.W (the patient)

My experience of Queens Medical Centre was the better out of the two hospitals as I believe Grantham hospital needs to work on some issues.

G.W

Response from United Lincolnshire Hospitals NHS Trust

Dear G W,

I am very sorry to read of your concerns following your visit to our A&E department.

To enable me to investigate the specific issues you have raised it would be very helpful if you can provide me with your details so I can contact you for some further information.

I would be grateful if you could contact the Patient Experience Manager, Sharon Kidd, on 01476 464560, or via e-mail at Sharon.kidd@ulh.nhs.uk

Regards,

Sister Teresa Shepherd, A&E Grantham Hospital