About: IC24 Norfolk and Wisbech IC24 Norfolk and Wisbech Norwich NR7 0WF
Posted by charlie4652 (as ),
At 0430hrs I called 111. I went through and gave information required, to be told that on call doctors would be in contact. My symptom was my back had gone into spasm causing me extreme pain in my back preventing from moving, while in bed. I could not even get out of bed. By 1230 hrs the same day, I had heard nothing. I again telephoned 111. I went through the same process via a clinician, who informed me that perhaps I should telephone my doctor. I, by this time, was exceptionally distressed, and in continuous pain, helpless.
I telephoned my doctor, who in 10 minutes attended bedside and by 30 minutes I was, thanks to my partner, I was in receipt of the tablets prescribed by my doctor.
I think the 111 service totally failed me, ill advised me and furthermore having spoken and shared my experience with a 111 manager who promised me feedback, I am surprisingly still awaiting their call.
To think I am a British citizen who is retired, has paid full contributions throughout all my 37 years working life to help pay for this countries NHS service, what a waste of money.