"We really should have our own A and E Dept"

About: South Central Ambulance Service NHS Foundation Trust / Emergency ambulance Stoke Mandeville Hospital / Accident and emergency

(as the patient),

I am in my mid-80s, in good health and very active. However I tripped and fell in Wycombe High Street last Friday around lunchtime and hit the back of my head. I did not lose consciousness but there was lots of blood from the bump on my head. A young woman came to my aid and someone called an ambulance. I do not remember the young woman's name but she told me she worked at the Police Station. With the help of a First Aid pack from a taxi-driver she applied pressure to the wound to stop the bleeding. I was now sitting on the road and was advised to stay there until the ambulance arrived. I stayed there on the ground with the young woman at my side for over an hour. Apparently the ambulance had to come from Aylesbury and I was told I had to go either to Stoke Mandeville or Wexham to an A & E Dept. After I was transferred to the ambulance we were stationary for another 10-15 minutes while the ambulance driver's assistant filled in her forms.

I wanted to get going as I needed to get back to Marlow as I am the sole carer for my husband. On arrival at Stoke Mandeville I was seen fairly quickly but they were extremely busy. Despite the heavy bleeding no cut could be found so no action was taken and I was discharged. There had been talk of a scan but this was not done. A kind neighbour came to collect me and I eventually got home around 6 pm.

When this accident happened I was within a few hundred yards of Wycombe Hospital. Why was it thought a good idea to close Wycombe's A&E dept? With a town as large as High Wycombe and with all the surrounding villages we really should have our own A and E Dept.


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Response from Buckinghamshire Healthcare NHS Trust

Dear Estelle Powell

I am very sorry to learn about your recent fall in High Wycome, although it is pleasing to hear you were assisted by some kind memebrs of the public until the ambulance arrived.

I can understand how distressing it must have been for you to be taken all the way to the A&E Department at Stoke Mandeville Hospital knowing you are the sole carer for your husband, who was at home locally.

If you would like to discuss your feedback in more detail please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk.

I hope you have now made a full recovery.