"Coordinated care"

I was admitted by ambulance for a knee injury- I was seen in reasonable time, got xrays and have been advised to come back for an appointment at the knee clinic which I was able to arrange before I left the hospital; staff were kind, friendly, patient and helpful and I would not hesitate to return or recommend them to others

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Responses

Response from Queen Elizabeth Hospital Birmingham

Dear Pauline

Thank you for taking the time to feedback about the care and treatment that you received from the Emergency Department and the Knee Clinic at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that the staff who treated you were kind, friendly and patient which led to you having such a positive experience. We have shared your kind words directly with the teams who have cared for you as it is very satisfying for staff to hear they have made such a difference to patients.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews