"No care"

About: The Royal Victoria Infirmary

(as the patient),

RVI - observation ward. Last place saloon. In my expereicne, the place where the majority of staff don't care. I have bipolar disorder which is like living in a nightmare some of the time and heaven the rest of the time. This can switch from day to day. Took a serious overdose ( judge me or not - but watch whose shoes you wish to walk in). 6 hrs before the ambulance arrived. My husband and daughter were on night watch. Got admitted put in a bed put on the drip, monitor etc and then left. Felt staff treated me with total comtemp- I lived on a blood pressure monitor for 3 days (except when I needed the loo). My left upper arm is now in constant pain and have less movement. 3 days - tea water and a few left over sandwich for lunch. No evening meal - I am an intelligent woman with a serious mental disorder. I fight it every day - I hold down a great job, I love and support my family, I am a good person, but felt that I was treated no more than a stray dog

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Response from The Newcastle upon Tyne Hospitals NHS Foundation Trust

Thank you for taking the time to leave your feedback on your recent stay at the RVI. We would like to apologise for this poor experience, and also for any offence caused by the staff involved in your care. We will take the opportunity to remind staff of the need for excellent communication at all times. It may have been the case that, because of the medication ingested, it was in your best interests to have constant monitoring of your vital signs and it is most regrettable that this wasn’t explained to you at the time.

In response to the standard of food available, there are two meal deliveries each day, one will be a light snack of sandwiches and then the other is a hot meal, and we would like to apologise if this choice was not made available to you during your stay.

In order that we can investigate all of the concerns fully, and provide a more detailed response, we would be most grateful if you could contact the Patient Relations Department to discuss this further, and enable us to follow this up to bring about any necessary improvements.

Email – patient.relations@nuth.nhs.uk

Tel – 0191 2231 382