"Building spacious and airy."

About: Central Middlesex Hospital

(as the patient),

What I liked

Building spacious and airy.

Anything else?

I had a gynae operation in December 2008, and found it a nightmare experience. The night nurse was a bully, and treated me like a 6-year old, for example telling me off because I had had a cup of tea even though it was another nurse who had given it to me! The noise level at night was unbrearable, lots of shouting ( the nurses) and mechanical noises.

Since then, I have been in several times as an outpatient. The wait for appointments is unacceptably long.( about 3 months), On one occasion I waited 3 months for the appointment, only to find that the consultant was on holiday, and the registrar that I saw had insufficient knowledge to advise me . My last appointment, for which I waited 3 months, was cancelled twice, each time less than 24 hours before.

I recently had a colonoscopy, and the prep pack only arrived on the day! ( posted the day before). This would have been far too late to prep, and it was just luck that I had phoned a couple of days beforehand, as I knew there should be some prep. I then had to go in to collect it. If I hadn't known, I would have turned up on the day, and been unable to have the procedure.

The phone system is a disaster. Either the switchboard doesn't answer at all, or you are put through to a nameless answerphone or an endless ringing extension. The voice recognition system is a joke, as the voice always ends up saying "I'm sorry, we appear to be going round in circles"

Story from NHS Choices

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Response from Central Middlesex Hospital

Thank you for your feedback. We were sorry to learn of the problems that you have experienced with your care at the Trust. Your comments will be passed to the relevant areas so that appropriate action can be taken

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