About: Torbay Hospital

My Brother had a kidney removed in November due to cancerous growth staff and doctor were wonderful. But six months for first scan and now several weeks of worry for results still on Doctors desk disgraceful No wonder CQC investigating that hospital is going down hill rapidly.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Torbay Hospital

Dear Enquirer,

We are very sorry to hear about your brothers' experience and that the standard of his care fell below that which we strive to provide. We would like the opportunity to discuss his experience with him and try our best to resolve it.

If he is happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into his situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. He can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If he gets through to the voicemail service please leave his contact details and he will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to pals.sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from him so that we can address the issues you have raised.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

Patient Services Support Officer

  • {{helpful}} of {{total()}} people think this response is helpful