"Trafford District Nurse Service stressful"

About: Pennine Care NHS Foundation Trust

Drs have referred me to Trafford District Nurse service on 3 occasions.

Twice for my 93 yr old fathers wounds to be dressed, and once for his blood tests.

The first wound dressing involved me in over 4 hours of phone calls back and forward between the hospital and Penninecare - they couldn't find my father on records - then they had different systems to those agreed with the hospital, then they had no appointments then they booked the wrong service.

They referred me to A and E for redressing of wounds.

The second wound they could not find an appointment time - none at all in the local clinic and only two elsewhere in the borough which conflicted with other commitments.

I have been referred back to A and E for redressing of wounds.

The blood tests never happened as they dispatched the district nurse without informing me and I happened to have taken my father for a short walk.

They never got back to me.

I think this is unacceptable.

I am currently training myself from videos in wound care because I cannot find a way of managing this aspect of my aged father's health without high levels of stress.

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Responses

Response from Pennine Care NHS Foundation Trust

Thank you for taking the time to post your comments on NHS Choices. We’re sorry to hear about your experience and take all feedback from service users and their families and carers very seriously. The information you provided has been shared with the management team and we would welcome the opportunity to look into the matter in more detail. If you’d be happy to discuss further, please contact our Trafford Patient Advice and Liaison Service (PALS) on 0161 975 4753.