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Poor poor poor

Story from nhs.uk

"Poor poor poor"

About: Queen Elizabeth Hospital Birmingham

Initial emergency care was what i would expect.It's the wards that let this hospital down mostly.

The last time my husband was admitted for surgery (a fortnight ago) doctor told us as he was being admitted that they'd changed their mind about what op they would perform (?!)

So...ok docs know best right? After surgery and admitted to ward he waited over 3 hours for a drink of water, they forgot to order him any food, we had to tell staff how to take temperature, help put arm cuff on for blood pressure as they didn't know how, remove the cuff as they forgot to take it off, and keep asking for a drip hook , they just left several drip bags on the bed next to him! This didn't improve over the week he was in eventually deciding to discharge himself as after collapsing from a deflated lung they'd failed to notice they then also found he needed medication for infection in surgery site. A week on and we are still waiting for a doctor to become available who can prescribe the anti biotics to kill the infection! This is a shorter version of events. I could go on!

Poor poor poor poor poor!

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Responses

Response from Queen Elizabeth Hospital Birmingham 7 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 08/06/2016 at 16:54
Published on nhs.uk on 09/06/2016 at 02:30

Thank you for providing feedback about your husbands experience at the Queen Elizabeth Hospital Birmingham. We are very disappointed to hear about the experience you describe as this falls far below the high standard of care we aim to provide. Please contact us directly as soon as possible. We are keen to find out in which area of the hospital your husband is being cared for so that we can take immediate action to resolve your concerns. If you are visiting today, or able to telephone the ward please ask to speak to the nurse in charge, or the Matron if you prefer.

Alternatively, you can make contact via the Patient Advice and Liaison Service (PALS). PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham

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