"Error left my partner in excruciating pain"

About: Kingston Hospital

Consultation undertaken about 3-4 weeks ago to remove my partners wisdom tooth. Appointment made for the extraction to be undertaken. First problem ... no letter received confirming the appointment for the extraction.

Attended appointment for the extraction only to be told that it wouldn't be done as they hadn't received the correct paperwork from the dentist. Our dentist has since admitted they didn't send the paperwork to the hospital, but as the hospital had already undertaken a pre-extraction consultation surely they'd have some sort of procedure for checking they'd got what they needed.

My partner was told to contact his dentist to get the correct paperwork and they made an appointment for him to return in 2 weeks for a further pr-surgery consultation? We still can't understand why a further consultation is needed when one has already been done.

Hospital receptionist was initially caring and helpful in dealing with us after we'd been told about the error, but when we politely asked a further question later on to try and understand the situation we were met with an officious response.

My partner has been suffering excruciating pain due to the wisdom tooth and had been looking forward to being pain free after so many months, but he now has to endure at least another 4 weeks of pain, and me the stress of seeing him like that.

Contacted nhs111 earlier this evening as the amount of pain he was in had risen, but the dental nurse who phoned me back, whilst gave clear advice, was very matter of fact, condescending, and seemed to lack any understanding of the level of pain he was experiencing, and the impact of his pain and the massive infection he has on his other health issues.

Very very upset what my partner has had to endure from the nhs as a whole.

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Responses

Response from Kingston Hospital

Thank you for your feedback, we are really sorry to hear about your partners experience at the hospital. Could you please send more details to comms@kingstonhospital.nhs.uk so we can look into this further for you.

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