"The nurses were very hard working ..."

About: Princess Royal Hospital (Haywards Heath)

(as a relative),

What I liked

The nurses were very hard working and doing their best despite under staffing.

Anything else?

When discharged my mother was promised a wheel chair, and we were told that things like this could be provided within 24 hours. It is now more than two weeks and none has been provided!

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Response from Princess Royal Hospital

Thank you for your feedback which will be passed on to relevant staff at the Princess Royal. As your comment reflects, our nurses work hard in an often busy environment so patient feedback is always appreciated.

If you would like to make a complaint with regards to the wheelchair then please contact the complaints team at the Princess Royal on 01444 441881 extn. 8114 or email complaints@bsuh.nhs.uk.

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