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Another patients personal records in my file!

Story from nhs.uk

"Another patients personal records in my file!"

About: Nottingham Woodthorpe Hospital

Waited 6 hours to go to theatre with no explanation of the delay.

No porters (all gone home) to bring patient back to room.

Took a nurse 15 minutes to respond to the buzzer.

When 2 nurses were asked to help the patient who was in extreme pain 1 said "im not on duty yet"

& the other said "she's not my patient" then walked off so no duty of care!

In the patients records were someone else's personal details & records so a breach of confidentiality!

Dreadful experience at the woodthorpe.

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Responses

Response from Nottingham Woodthorpe Hospital 7 years ago
Nottingham Woodthorpe Hospital

Submitted on 20/06/2016 at 13:36
Published on nhs.uk on 22/06/2016 at 02:31

The posting provided is anonymous and does not appear to reflect the services provided at Woodthorpe Hospital. NHSChoices moderators have been contacted to provide further information.

I would be more than happy to receive a call from the patient and manage the communication as a formal complaint. Please do call me directly.

Mark Lacey

General Manager

Tel 07595987401

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