"Excellent care during endoscopy"

About: Royal Berkshire Hospital

I wanted to thank the staff at Royal Berkshire Hospital Endoscopy unit for their excellent care during my gastroscopy yesterday afternoon.

The nurse who prepared me/gave me information was kind, professional and reassuring.

The doctors and nurses involved in the actual procedure were also wonderful.

I was nervous and one nurse held my hand.

I honestly believe that got me through the gastroscopy.

Everyone had the right balance of professionalism, yet human compassion. I didn't feel like I was just another patient and this was just daily routine for them (even though it is!)

Thank you again for the first class and first rate care.

Story from NHS Choices

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Response from Royal Berkshire Hospital

Thank you so much for taking the time to write such a lovely review. The Endoscopy team work hard to provide a positive patient experience and it is very heartening for them to hear their hard work is appreciated.

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