"If they only picked up the phone"

either line is busy or it rings and no one pick it up. For days.

Story from NHS Choices

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Response from St Leonard's

We are very sorry to hear about your poor experience of the service provided at St Leonards.

Your feedback has been passed to the St Leonards team. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment.

We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

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