"Useless"

I called 111 and was told I needed to come to this clinic. When I was there I was seen by the nurse who was extremely useless. Made me feel like I was wasting their time and didn't have any care about my symptoms or well being.

Kicked me out in tears and told me to go A&E, which I obviously would have if I hadn't been advised to go there.

Story from NHS Choices

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Responses

Response from City Care Centre

Thank you for taking the time to provide us with your feedback. We strive to provide a high standard of care to patients, families and carers so am dissapointed to hear that this has been your experience . To ensure we make the necessary improvements and learn lessons from the incident we would appreciate the opportunity to discuss this with you further. If you feel you wish to do this please contact PALS 0845 602 4384 or alternatively email LHNT.LincsPALS@nhs.net

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