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bloods clinic

Story from nhs.uk

"bloods clinic"

About: Romsey Hospital

Went to have bloods taken .. Very clean and fast service.. But sadly the rude member of staff that took my blood needs to learn a bedside manner.. They were sarcastic and rude.. I've got difficult veins due to chemo 10 years ago.. And I explained this.. They responded " yes I get told how to do my job everyday" .. I merely pointed out that the butterfly needle works better.. But the member of staff didn't listen .. 3 tries later and they called the older person working next door.. Who got it in one go.. this person was polite and gentle.

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Responses

Response from Romsey Community Hospital 7 years ago
Romsey Community Hospital

Submitted on 01/07/2016 at 17:32
Published on nhs.uk on 02/07/2016 at 02:30

Thank you for posting your feedback on NHS Choices. I am sorry to hear that your blood test did not begin well but it's pleasing to know that the situation did improve. The blood test service is run by University Hospital Southampton and I have shared your comments with them. They had asked me to pass on their apologies and to advise that they will be happy to discuss your concerns further, if you would like to contact them on 023 8120 6325.

Best wishes Julie White Customer Experience Advisor, Southern Health NHS Foundation Trust

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