"Treat the whole patient not just the injury"

About: Kent & Canterbury Hospital

Where to begin... My elderly father who has recently been diagnosed with luekemia and is also taking warfarin suffered a massive bleed from a wound in his foot, blood literally squirting like a hose accross the room and up the walls.

My mum phoned an ambulance and then me. When I arrived a first response unit were there and had applied a pressure bandage. They were nice enough but when my crying mother who was in shock said she was scared my father was going to die the response was 'well we all have to die sometime'. Yeah thanks for that really helpful.

Then the ambulance arrived two paramedics one proceeds to talk about themselves the whole time my father was loaded into the ambulance, I don't think they even asked his name, the other mute trainee was no help. Arrived at hospital where the nurse and ambulance staff are standing around talking over my dad who is laying on a stretcher below them, about menial crap whilst ignoring my dad. Doctor arrives spends 2 minutes with him the doctor can see by the look on my face I'm not impressed as I give the doctor key information which the doctor hasn't asked for like what drugs he's on etc. Then gets passed over to another nurse who was obviously very good at their job and managed to stop the bleeding, however the nurse didn't even look at my dads face just focused on the injury like they were a mechanic in kwik fit, so when I shouted at the nurse to stop because they hadn't noticed my dad was in absolute agony and required pain relief they were somewhat surprised. I am glad that I was there as I was the only friendly face who actually acknowledged my dad as a human being throughout the whole process. All of the staff who attended him that evening need to go on a course on how to treat the whole patient, not just the injury, if he had been on his own he would have been scared and in agony and not known what was going on. I am appalled and angry at how he was treated. I would give this hospital zero stars if possible it's absolutely awful.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

I am so sorry to read of you and your father's experience with the Ambulance service and at the Hospital. This is not the standard we expect and certainly do expect staff to comfort patients, check they are feeling safe and to manage their pain and discomfort. If you would like me to look into your concerns regarding the hospital please feel free to email me on sally.smith2@nhs.net and I can ask the Matron to contact you.

Once again, please accept my apologies,

Best regards


  • {{helpful}} of {{total()}} people think this response is helpful