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Great experience

Story from nhs.uk

"Great experience"

About: Northumbria Specialist Emergency Care Hospital

We had our baby girl at NSECH in Feb 2016.

Went in late evening to be induced. First child so was really nervous. Staff were really great with us. They got us settled in our room and let us unpack and get changed!!

They came back and told us step by step of what they will be doing. Cleanliness of the room was superb. Next day was transferred to ward 16. Again our room was spotless. Staff on this ward were great, looked after all 3 of us including my partner who had stayed with me the whole time. I used the buzzer a couple of times and the staff would be in within 5 mins.

I'd left a couple of notes which needed to be attached into my file and one of the midwives that looked after us sent them out with a lovely little note attached.

I would recomend birthing centre to anyone and will return if we have a second child.

Please praise and thank all of your staff!!!!

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Responses

Response from Northumbria Specialist Emergency Care Hospital 7 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 06/06/2016 at 12:17
Published on nhs.uk on 07/06/2016 at 02:30

Dear Sir/Madam,

I am delighted to hear about your wonderful experience – many congratulations on the birth of your first child. Our midwives will be elated to read your review and know that they got everything right, at what I can imagine was a very nerve-wracking but exciting time for you all. I will ensure your comments reach every member of staff who helped make your time with us so positive.

Our hardworking domestic team will be pleased to read that you found our rooms to be spotless, it’s great that they’ll get the recognition they deserve.

I hope your precious new addition to the family is doing well and should you need us in the future, our staff will always be on-hand.

All the best,

Annie

Annie Laverty – Director of Patient Experience

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