"Poor Care"

About: Northern General Hospital / General surgery

(as the patient),

I had a terrible time in A & E no pain relief for over an hour! ! ! while they stood about laughing - then transferred to Huntsman ward 2, left with no pain relief AGAIN while nurse walks off starts chatting to her colleagues about facebook for over 40 mins I am waiting AGAIN in agony) watching this. Bowel Doctors rarely seen and didn't diagnose my issues I had to go to London after this where I was diagnosed properly) and where pain relief is addressed FIRST! ! I felt like the staff didn't know about the basics of Patient care.

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Responses

Response from Farhana Ali, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Shirley

Thank you for taking the time to give us your feedback on your recent visit to A&E and stay on ward Huntsman 2. I am sorry that on this occasion your care was not of the high standard we would expect at our Trust. We would like to be able to respond in more detail to you about this.

If you would like us to investigate your concerns further please do contact our Patient Services Teamon either 0114 271 2400 or pst@sth.nhs.uk and they will take additional details from you.

Thank you again.

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