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Care Opinion

Cancelled Surgery

Posted By Rimski

"Cancelled Surgery"

About: Royal Orthopaedic Hospital / Trauma and orthopaedics

(as other),

My wife went in the day before and had to be there for 4pm she got put on ward 1. The next morning she got told she was second for surgery with in half an hour she got told she could have breakfast because she was not having surgery. they new this 3 weeks ago this was at 8am. they left it till 8pm to get her transport home she got home just before 10pm. wot a mess of this. I think I must take this further. wot stinks more she got her follow up appointment the week before do they know how much upset they have done

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Responses

Response from Sally Xerri-Brooks, Head of Communications, Communications, Royal Orthopaedic Hospital NHS Foundation Trust 7 years ago
Sally Xerri-Brooks
Head of Communications, Communications,
Royal Orthopaedic Hospital NHS Foundation Trust

Submitted on 07/06/2016 at 16:12
Published on Care Opinion on 08/06/2016 at 09:03

Thank you for your feedback. I'm really sorry about your wife's experience. I am not sure from your words when exactly your wife's surgery was cancelled, however I can tell you that we have had some unexpected challenges with surgery in the last two days. We've published information about this on our website here: http://www.roh.nhs.uk/about-us/news/271-statement-on-cancelled-procedures-monday-6-tuesday-7-june

Regardless of when this happened though, I do understand how frustrating this must have been. Should you or your wife wish to speak to someone about this case, please contact our Patient Advice and Liaison Service (PALS) on 0121 685 4128 or roh-tr.foi@nhs.net.

With thanks and best wishes

Sally Xerri-Brooks

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Update posted by Rimski (other)

Wife has still not had reply very disappoint with this hospital.did get phone call last week MRI scan, why could they not do this the week before.when she was there all day taking a bed up.

Response from Lisa Kealey, Patient Services Manager, Patient Experience Department, The Royal Orthopaedic Hospital NHS Foundation Trust 7 years ago
Lisa Kealey
Patient Services Manager, Patient Experience Department,
The Royal Orthopaedic Hospital NHS Foundation Trust

Submitted on 21/06/2016 at 16:11
Published on Care Opinion at 16:13

Could I ask you to call me on 0121 685 4128 to see if I can help at all?

Thanks

Lisa

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Update posted by Rimski (other)

Next appointment late September, see wot they have to say then. They must think we have money to burn to go on all the appointments. All my holidays are used up at this hospital.

When will we get some result and my wife get her life back to some norm? Still no apology as yet for the last screw up.

Update posted by Rimski (other)

More bad news yet again due to unforeseen circumstances it has become necessary to change my wife's appointment yet again. It was for late september now its the beginning of january. Do they know what they are doing? will she ever get her life back? I don't think so with this hospital. Is there some one out there that can help because I feel that the royal orthopaedic hospital just don't seem to care.

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