"Delivering timely care in the community"

About: NHS Dumfries and Galloway

(as a staff member),

Mrs X suffered alot of pain and alough she was on alot of medication she required disitrict nurses to visit daily to apply a Lidocaine patch to a painful area on her back.

When I asked her what matters to you she informed me that due to her painful joints it was hard for her to move quickly in the morning and needed time in the morning to get organised before the nurses visited her. Therefore what mattered to her was a visit after 1045hrs. Nurses visited daily after the time requested and today she expressed how grateful she was to have this later visit she felt happier and the pain seemed to be getting better.

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Responses

Response from Joan Pollard, Associate Director of Allied Health Professions, NHS Dumfries and Galloway

Dear Nurse A

Thank you for sharing your story of how the district nursing team approached the care for Mrs X in a person centred way. This is a great example of how asking the individual what matters to them resulting in a small change from the service with a big impact for Mrs X.

Keep up the good work.

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Response from NHS Dumfries and Galloway

Thank you Nurse A for sharing this experience, I am excited and enthused to hear this positive story. One of our aims in Transforming Nursing nationally and locally is to further increase the ability of Community Services to be flexible and adaptable. This, to improve the outcomes and experiences of peoples health and wellbeing. Well done to you and your team. Thank you again for sharing.

Mhairi Hastings, Lead Nurse, Primary and Community Care

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