"Ambulance staff were great and looked after my mother while I was treated."

About: Bristol Royal Infirmary / Accident and emergency South Western Ambulance Service NHS Foundation Trust

(as the patient),

I was feeling unwell on Sunday and called 111 for help. Three paramedics came to see to me, they were excellent. Sarah, Elena and Craig were so kind and caring, two of them looked after me and having decided that they needed to take me to hospital one of the paramedics made my mother a sandwich and a drink. They made sure my 83-year-old mother would be alright on her own whilst I was in hospital, they did not think I would be kept in but thought that it was best that the hospital saw me. It put my mind at rest that my mother had also been looked after, it was so kind of them to do that. I cannot thank them enough for their kindness.

I was taken to the BRI to A&E and was there for about 6 hours. All the staff were fantastic, I was seen within minutes of arriving at the hospital, and taken to the resuscitation area as the rest of the A&E department were extremely busy. The doctors and nurses, even though they were so busy, took excellent care of me, I could not fault them.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Tangy722

Thank you for taking the time to share your story. I hope you are feeling better.

It is always rewarding to hear stories of how our staff are delivering care and support to patients, and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in your care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards


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