"My husbands stay in Medway Hospital"

About: Medway Maritime Hospital / General surgery

(as a relative),

My husband was diagnosed with bowel cancer at the end of 2015, and from the moment he was diagnosed appointments for scans etc and treatment plan were all first class as far as we were concerned.

He had an 8 hr operation in late May at Medway Hospital. The operation went as planned at the time that was stated and we were both treated in a caring and professional manner. So much so that we couldn't understand why Medway gets such bad reviews. He was taken to Trafalgar Ward HDU and couldn't have asked for better treatment. Then he was transferred to Phoenix Ward where it all changed. When he first went onto ward he had to wait about 2 hours before he was given a jug and cup for water, when he was supposed to be drinking lots. His 12 hrly morphine tablets were due to be taken at 9pm he had to ask for them repeatedly then told they had run out he eventually had them about 11pm! When asking for a urine bottle it normally took at least half hour before you received it.

We were told at the time of his operation that the special stockings should be kept on at all times except for half hour every day. They were taken off and taken away at 2pm and another pair not put on until about 4pm the following day. Despite asking many times and promises that it will done.

It is such a shame as we couldn't fault the treatment and care in the other department.

There seemed to be plenty of staff but no coordination. My husband was talking to one of the staff and midway she just turned and walked away

There were a couple of staff that were caring but on the whole it just seemed chaotic. Anyway, rant over at least he's home. ! ! !

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Medway NHS Foundation Trust

Please accept our apologies that your husbands stay on Phoenix ward was not of the standard we would expect. Your comments will be shared with the team as they need to reflect on how that has left you and your husband feeling and that a poor reflection of their ward is not what they would have wanted for a positive patient experience.We will improve the communication and behaviours of our staff to ensure a caring and professional manner is maintained at all times.

Thank you for bringing this to our attention so that we can make changes and deliver a first class service.


Senior Sister and Matron.

  • All good until last two days thinks this response is helpful
    {{helpful-1}} of {{totalOthers()}} other people think so too