"A&E"

About: Queen Alexandra Hospital

After advising the receptionist I had an appointment with the eye doctor and they were to bleep thru to advise I had arrived - the receptionist was adament I take a ticket and wait. After waiting 1.5 hours I was finally called through when the eye doctor had been waiting for me and apologised for the receptionist who should have bleeped them! Unbelievable

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Responses

Response from Queen Alexandra Hospital

I am very sorry that you have had this experience within the Emergency Department.

Please be assured that your comment will be shared with the team involved.

If you would like to discuss this further please contact our Patient Advice and Liaison Service (PALS) at PHT.Pals@porthosp.nhs.uk or via the free phone on 0800 917603 and give them your details and they will be more than happy to contact the department for you.

Kind regards.

Debbie

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