"A&E brilliant, paramedic really wasn't."

About: The Great Western Hospital

I was admitted at the beginning of April from home, 111 sent an ambulance as I had all the symptoms of a heart attack. It turns out I had perimyocarditis. However, when the paramedic arrived they told me I was fine, was incredibly condescending and tried her best to dissuade me from going to hospital- saying it would be a 9 hour wait before anyone would see me. Luckily I knew something was wrong and asked them to take me anyway, but I really do have to flag this behaviour up - I don't know what would have happened to me if I hadn't have gone.

Apart from that however, the a&e staff were fantastic. They were rammed, obviously through no fault of their own, and did their best to look after me. I was in A&E for 17 hours and although that is an incredibly long time, I have no bad feelings about it- I could see they were working so hard and there simply wasn't a bed suitable for me on the ward. I eventually got there though and has fantastic care (on the whole) for my 5 day stay. Thank you GWH for potential saving my life! And please look into paramedic compassion- I'm sure they had a preconceived idea that I was faking a panic attack or something, they were really quite rude and if it hadn't have been an emergency my partner and i have both agreed we'd have asked them to leave. On the whole, however, GWH does a brilliant job and their staff are very caring and passionate about their role.

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Responses

Response from The Great Western Hospital

Thank you for contacting us regarding your recent experience in the Emergency Department and I will pass on your kind comments to the staff.

Unfortunately, we do not deal with concerns regarding the Ambulance Service. you will need to contact the South Western Ambulance Trust direct to raise the issues regarding the paramedic with them.

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