"Feeling unwanted"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as other),

I attended SPAN for a number of years as a service user and am now working as a volunteer. I came in today and was told that we would no longer be able to use the dining room as it was going to be offices (as a temporary measure). They (who ever they are) are giving us use of another room, small dark and depressing (in my opinion). In the dining room we meet and chat have a game of pool sit and read, it's a very sociable space and now we are losing it. Yet another facility withdrawn and no one asked our opinion. It seems to me we are not important enough, we only use the facilities (and we are losing them fast). Please will someone listen to what we want and what we have to say after all I think without us you have no jobs.

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Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

Thank you for your feedback you are clearly upset about changes that have been made at SPAN.

On Tuesday March 9th Service and Project Managers attended SPAN to listen to peoples comments about the CAT team moving into the SPAN building.

At the meeting we were assured that the move is only temporary until the beginning of October 2010 when the CAT team will take up their new residence at Highbury Hospital.

We acknowledged the fact that service users and staff have been upset due to the lack of notice about the CAT team moving in and apologised for the unfortunate lack of communication on this occasion. We have agreed to meet regularly with service users (students) and staff so that channels of communication can remain open. The next meeting to be arranged in 3 Months.

It was clear from the meeting that this is an isolated issue and that the dining room will hopefully be returned to its former use in October providing everything goes to plan with the new build at Highbury.

Provision for dining and breaks has been made available in Admin/IT and the Learning Zone for students using these areas. The 6th Workshop will also temporarily accommodate breaks and lunch time.

We did also mention we could spend some money on making the room more friendly and welcoming.

I hope this helps to reassure you that the changes to the environment at SPAN are seen as temporary and that services that you attend are to continue for the foreseeable future.

Best wishes Tim

Vocational Services

Social Inclusion and Wellbeing Service