"Aborted attempt to get an x-ray"

About: Guest Hospital

I got to x-ray dept at the Guest and was told my form was out of date so they wouldn't see me. I was curtly and brusquely told to go back and see my GP, get a re-assessment and a new form.

They wouldn't hand the form back to me in case I tried to go elsewhere. Nice touch of non-trust there. I would hardly waste my time going elsewhere if the form wouldn't be eligible anywhere else - or would it be?

I was not happy. Not only does the form not say anything about a three month deadline, but the person who booked the appointment didn't check either. I now have to waste my GPs time and won't get in now until after my holidays. In addition, the slot I would have filled has been wasted. No apologies from the person, just a statement of fact. No offer to ring my GP so all in all the customer service was nil. If I treated my customers like that, I wouldn't have a business.

I now have to get a new form but I will not be coming back to such a shambolic hospital.

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Responses

Response from Jackie Dietrich, Communications Manager, Communications and Patient Experience, The Dudley Group NHS Foundation Trust

Thank you, John, for posting feedback about your experience of our X-ray Department at Guest Outpatient Centre. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are sorry to hear that you were disappointed with your visit to our Imaging Department. We understand that our Patient Advice and Liaison Service (PALS) are aware of your experience and are looking into your concerns.

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