"Letters"

About: Alder Hey Children's Hospital

Just a constructive comment, I have so far received five letters regarding an appointment for my baby. The appointment was referred by my babies GP, and the GP phoned me to advise me of the time and date of the appointment at Alder Hey.

Since that date I received one letter advising me to contact them to make an appointment, two identical letters confirming the appointment and two identical following letters confirming the appointment and to bring the letter along to the appointment.

Surely there's a more cost effective way to communicate appointments? For example, my surgery sends reminder text messages.

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Responses

Response from Alder Hey Children's Hospital

Thank you for taking the time to leave a message. We are currently reviewing all of our outpatient correspondence, this includes the content and the scheduling of when letters are sent out.

We have recently made some changes to the content to make the information clearer and have increased the size of the barcode so it is easier to scan. This will help families on their arrival to check-in at the kiosks.

We currently have a limited text messaging service for some specialities as part of the reminder service and we are looking to extend this over the coming months.

In the future we are looking to develop the use of email and an Alder Hey app as an option for families, if they find it helpful. If you would like to be updated on the progress of this project or would like to discuss any other aspects of your experience, we would be delighted to hear from you. Please contact Liz Edwards, Head of Patient Experience on 0151 252 5919 or email PALS@alderhey.nhs.uk

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