About: Hull Royal Infirmary Hull Royal Infirmary Hull HU3 2JZ
Posted by Anonymous
My appointment at the dermatology department was for 3:30.
At 4:15 I asked the receptionist how much longer I was going to be.
It was estimated that it would be another 25 minutes, approximately.
I asked why , in these circumstances, reception staff could not have explained to people waiting that there was over an hour's delay, to be told that it was not their responsibility to do this but the nurse's.......how can this be, and even if it were the case, would it have inconvenienced them to explain politely to the waiting patients that the clinic was running late , for whatever reason?
People are, generally, very understanding if they are treated with respect as opposed to complete disinterest.
I have no issue with the medical staff, I have received very good care, but the reception staff need to be a little more engaging.
I left without being seen because I had to be somewhere else which is not ideal.