"Hospital feedback"

About: South West London And St George's Mental Health NHS Trust

Took months to be seen, left in worse condition than I started. Discharge letter sent to wrong GP practice which delayed critical treatment.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Claire Reid, Senior Patient Experience Co-Ordinator, Patient Experience Team, South West London and St George's Mental Health NHS Trust

Dear Anonymous,

My name is Claire Reid and I am the Senior Patient Experience Co-ordinator for the Trust. I am sorry that your experience of our services has not been a positive one and I was concerned to read that your discharge letter was sent to the wrong GP. If you would like us to investigate the issues further, please do not hesitate to contact the Patient Experience Team on complaintsmanager@swlstg-tr.nhs.uk or please call the phone line on 020 3513 6150.

We look forward to hearing from you.

Many thanks


  • {{helpful}} of {{total()}} people think this response is helpful