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Endoscopy

Posted By ADW

"Endoscopy"

About: Crosshouse Hospital

(as the patient),

I attended for an upper gastrointestinal endoscopy recently at University Hospital Crosshouse having never been for one before.

I would like to say all the staff were excellent. The entire team put me at ease and were pleasant and supportive throughout.

Before I knew it, I was in the recover area ready for the discharge process.

The whole experience from start to finish was quick and painless and I would like to thank them all for that.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 02/06/2016 at 17:34
Published on Care Opinion on 03/06/2016 at 08:58

picture of Eunice Goodwin

Dear ADW,

Thank you for taking the time to give us this lovely feedback. I will make sure the staff know you found the team to be excellent and so supportive throughout your procedure. I am sure the staff will appreciate your thanks too.

I hope your results are good.

Best wishes,

Eunice

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