About: Crosshouse Hospital

(as the patient),

I attended for an upper gastrointestinal endoscopy recently at University Hospital Crosshouse having never been for one before.

I would like to say all the staff were excellent. The entire team put me at ease and were pleasant and supportive throughout.

Before I knew it, I was in the recover area ready for the discharge process.

The whole experience from start to finish was quick and painless and I would like to thank them all for that.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear ADW,

Thank you for taking the time to give us this lovely feedback. I will make sure the staff know you found the team to be excellent and so supportive throughout your procedure. I am sure the staff will appreciate your thanks too.

I hope your results are good.

Best wishes,


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