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Very helpful nurse

Story from nhs.uk

"Very helpful nurse"

About: Altrincham General Hospital

I visit the minor injury unit this morning, 31st May 2016, without appointment. I thought it is an insect bite or plant allergy but the helpful nurse told me it is an inflammation and give me (by hand) a course of antibiotic for 7 Days. The overhaul time stayed in the hospital was about 30 minutes which is excellent . The one thing which I can,t understand ; The receptionist ask me many questions not related to my NHS registration or to my case.

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Response from Amy McCawley, Patient Experience Team, Manchester University NHS Foundation Trust 7 years ago
Amy McCawley
Patient Experience Team,
Manchester University NHS Foundation Trust

Submitted on 09/06/2016 at 08:26
Published on Care Opinion at 11:53

Thank you for taking the time to post your feedback on the NHS Choices Website. We were pleased to read that our staff contributed to a positive experience at the Minor Injuries Unit at Altrincham General Hospital, and that you were seen in a timely manner.

The Health Records Manager for Trafford Hospital has explained that NHS Policy/Process states that the reception staff asks every patient booking into the Minor Injuries Unit a set of questions. The questions are required to ensure that the unit has a full history with regards to the problem the patient is attending with. They are also obliged to ask for up to date information regarding patient demographics - these questions have been designed to cover all aspects of patient care. The questions are also collated for government audit purposes to ensure that the Trust is supplying an appropriate service which relates to the needs of the patients in the area it serves. We hope that this explains the reasons for the questions that you were asked on your attendance at the Minor Injuries Unit.

It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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