"Staff need to follow basic hygiene ..."

About: St George's Hospital (Tooting) (London)

(as the patient),

What could be improved

Staff need to follow basic hygiene regulations to reduce infection risk for themselves and most importantly PATIENTS.

The attitude radiographer very rude/unprofessional.

Anything else?

Not one member of staff washed their or used the sanitiser prior to examining me or carrying out a test or procedure. (direct patient contact)

Dirty equipment, old dried blood on chair in ER and on ECG leads, dirty blood pressure cuff. Staff member did not wear gloves to draw blood sample, dirty toilet for patients use.

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Responses

Response from St George's Hospital (Tooting)

Dear Sir or Madam

Thank you for taking the time to post your comments about your experiences at St George’s Hospital and I was sorry to learn of your concerns.

Should you wish to receive a personal response to your concerns then please do not hesitate to contact either the Patient Advice and Liaison Service or the Complaints and Improvement Department (see below links) with further details regarding dates, locations etc:

http://www.stgeorges.nhs.uk/pals.asp

http://www.stgeorges.nhs.uk/docs/complaints/NHS%20Complaints%20procedure%2009.pdf

I hope that any contact you have with the hospital in the future will be more satisfactory in nature.

Yours faithfully

Sarah Duncan

Patient Advice and Involvement Manager

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