About: Norfolk & Norwich University Hospital / Gynaecology Norfolk & Norwich University Hospital Gynaecology NR4 7UY
Posted by Lykewake (as ),
I have just had a very poor experience with a receptionist in the Gynaecology department of the Norwich & Norfolk University Hospital.
I have been waiting on scan results for a few weeks and recently got a letter in the post which made an appointment for me to talk through my results at a time that wasn't appropriate for me.
When I phoned to change the appointment, I was met with a very rude and abrupt woman. I was first asked why I could not attend, to which I replied that work commitments made it impossible. I suggested that a weekend or late afternoon appointment would be better as I could work it around my working day.
The response was incredibly curt, we can only do morning weekday appointments. When I pressed and said that was very difficult for me to arrange, the response was, then you can't have an appointment.
While I appreciate that she was evidently restricted by her clinic hours, her tone was not appreciated and felt that she could have been more helpful with a patient who is awaiting results and is already highly stressed out. There are polite ways to tell a patient that their request cannot be accommodated. This was not one of them.