"This service is extremely valuable to me"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (County)

(as a carer),

I cannot express my gratitude enough for the excellent service I received.

My mum took ill and a call to the call for care team was made by my mum’s palliative nurse, I was told we would receive a visit within 2 hours. 15 minutes later two nurses arrived, from the minute they walked through the door they made me feel at ease and took charge of the situation with my mum.

I have had a couple of bad experiences with the local hospital of late and to be honest was ready to do battle again as it seemed that no one was listen to my concerns.

Imagine how relieved I was when the nurse told me there was no way my mum should be at home by herself, she then phoned Social Services and arranged emergency care for mum.

Even after they left I received phone calls from them asking if I needed any more help.

I can’t express enough how valuable this service is for someone like me who at times feels there is no one to turn to, it avoided another hospital admission for mum. Mum is now in a care home receiving the care she needs.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jane Danforth, Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

picture of Jane Danforth

Thank you for taking the time to share your experience of the services your Mum received.

I would love to be able to pass your feedback onto the right team to share your thanks. If you can let us know where and when your Mum received her care we can make sure the staff who helped you hear your lovely comments.

You mentioned Adult Mental Health County Services in your story but I also noticed you had support from other services too?

If you want to contact me with this information, please post a reply on the Patient Opinion site under my reply

or e-mail me: jane.danforth@nottshc.nhs.uk

or Tel: 0115 9529430

Best Wishes

Jane

  • {{helpful}} of {{total()}} people think this response is helpful