"Successful trip to A&E"

About: University Hospital Of North Durham

After a good day out walking my 13 yr old fell and landed quite badly on her ankle. Upon arrival at A&E we thought we were going to be hours. Within 30 minutes we had been seen, had a possible diagnosis and had an X-ray done. The hospital looked clean and organised. All the staff were very polite, professional and kind especially the nurse practitioner in urgent care. All in all we were out within the hour. Not a bad experience at all for a warm Saturday afternoon.

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Response from University Hospital Of North Durham

Dear Leanne

Thank you for providing feedback on your recent visit to A&E with your daughter.

I am very pleased to hear that you had a positive experience and that you are happy with the care she received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774