"No decision and no feedback."

About: Southampton General Hospital

My GP arranged for a consult to look at saliva/drooling/dribbling from one side of my mouth. As a result I was sent to Lymington Hospital and had a consult on 03/09/2015. This resulted in MRI on 20/10/2015 and CTI on 20/10/2015. The follow up was on 04/02/2016 and I was so disappointed that I was given no idea what the problem was . Even my GP thought maybe saliva glands or even a mini stroke, but the consultant seemed to have no idea and said I will refer you to a colleague, which of course has not happened.

I realise that my issue is not life threatening but I did feel that my treatment was not up to standard. I will go back to my GP and see if there is another route I can take to sort my problem out.

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Responses

Response from Acting Head of Complaints, University Hospital Southampton NHS Foundation Trust

I am sorry to hear about your health problems and that to date you have not had an answer as to the cause. Without your details it is difficult for me to follow on up in any meaningful way on your concerns. It may be that your GP has resolved this for you but if this has not happened then please contact us at Patient support services so we can help.

By email to patientsupportservices@uhs.nhs.uk or contact the PSS team on 023 8120 6325.