"Ophthalmology outpatients working under stress"

About: Calderdale Royal Hospital

I attended this clinic after a four month wait. The clinic was running late for which apologies were offered. My time with the consultant was interrupted several times by two staff without warning or apology. A tap on the door would have been sufficient. It was evident that there was an emergency ongoing which proves that you will get the best treatment in a desperate situation

Reception was struggling as elderly patients queued to make appointments.

On a personal note I did not enjoy putting my face against the machines needed for examining my eyes when I knew that people before me had had their chins etc pressed there.

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Response from Adele Muir, Assistant Manager of Patient Experience, Calderdale and Huddersfield NHS Foundation Trust

Thank you for taking the time to provide your feedback. If you would like to discuss your experience, please do not hesitate to contact the Patient Advice and Complaints Service as below.


Patient Advice & Complaints Service

Calderdale & Huddersfield NHS Foundation Trust Huddersfield Royal Infirmary Acre Street Lindley Huddersfield


0800 013 0018 | patientadvice@cht.nhs.uk

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