"Wait forever for appointments"

I have twice tried to make use of this facility as it is so close to home, but on each occasion, I had to keep ringing to find out whether I would get an appointment or not! On the last time, on Choose & Book, it indicated two weeks at Thorpe Park, so I rang and the person took details. Four weeks later I rang again and was told the details had been passed to the triage nurses for assessment and I would hear shortly! Another four weeks went by so I rang again and eventually got an appointment ten weeks after my first contact (theirs had been 81 days wait). I attended and had a minor op, the surgeon said I would receive a follow up appointment in 4 - 6 weeks, but four weeks later I had heard nothing so rang again and have my follow up appointment 10 weeks after my op. If I hadn't rung, would I still be waiting to hear from them? I will certainly never consider this clinic again!