"tird ward move to suit the hospital not the..."

About: Royal Blackburn Hospital

My 80 year old mum has been moved three times to different wards and it has all but been said to make room for other patients. The final move is to get her ready for discharge - although there is a total lack of care available in the borough available to meet her needs.

She is just a number to admin - the latest move is at the disapproval of nursing staff who have been amazing

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Response from Royal Blackburn Hospital

Many thanks for your comments regarding the care received by your Mum at Royal Blackburn Hospital and thank you for taking the time to do so.

I am so pleased that you found the nursing staff amazing but very sorry to hear of other parts of your experience and I would appreciate it if you would contact me to provide more information so that I can investigate further.

I can be contacted on 01254 734471 or you can email me on helen.ritchie@elht.nhs.uk.

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting and I hope to hear from you soon.

Helen Ritchie

Senior Patient Experience Facilitator

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