About: Queen Elizabeth University Hospital Glasgow / General surgery Queen Elizabeth University Hospital Glasgow General surgery Glasgow G51 4TF
Posted by dismissed (as ),
"Under the Patients Rights (Scotland) Act 2011 you have a guarantee to be admitted for treatment (operation) within 12 weeks. This means that we will offer you an appointment on or before 07/06/2016. This is the maximum that should should have to wait, of course we will endeavour to see you sooner. " This is verbatim a quote from the QEUhospital (Southern General) letter issued to me.
In my case - in early June I had a call came to say it was not possible to meet the deadline at QYUH due to lack of facilities ( wards/theatre). I was given a new date of early July again with reassurance. On the same day the confirmation letter arrived so did a phone call to cancel and a new date given July 19th with no guarantees of it also being cancelled. How many cancellation should each patient tolerate without complaining?
My condition has deteriorated, my pain has increased greatly, I feel depressed, arrangements I have made have had to be changed 3 times. Why!
Can a hospital be so poorly managed that patient care is not its priority? Nursing staff and doctors are great - so who is at fault?