"Cancelled with less than 24 hours notice!"

About: Spire Liverpool Hospital

I was booked in for a procedure tomorrow. I've just been contacted with less than 24 hours notice as apparently there's now no-one available to perform the procedure.

Although the staff member was extremely apologetic, the late cancellation has caused no end of issues in that my employer will now have to find cover for me a second time, and that a Wedding Invite I declined (due to needing the procedure) now can't be re-instated.

I obviously incorrectly thought that by attending a private hospital I would have had a seamless and hassle free operation.

I appreciate cancellations may occasionally be necessary, however with less than 24 hours notice has now made all the changes I had to put in place to have this procedure irreversible.

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Response from Spire Liverpool Hospital

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver.

Listening to and acting on feedback is important to us and we would like to take the opportunity to meet with you to discuss your experience.

We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me by telephone on 0151 733 7123.

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