"I was treat like a dog"

Last night I was detained after 3 hours at a&e I finally came here with two police officers...on the way they welcomed I knew I had be in for a shocking night after they left basically I was left in a room with foor walls and a grubby bathroom staff were calling me a silly girl for crying I was highly emotional they were no epathy I feel like a dog on a cage they left me for hours all I could do was scream I am asthmatic they wouldn't even let me have my inhaler every single night staff ruse with no empathy even to one point I asked a question and one of the staff kisses her teeth how very rude so 4 hrs in the horrible doom I felt like a prisoner and my paranoia made this worse so after 4 hrs a lovely Dr came in and they re assured me won't beuch longer for discharge the whole way through my interview a staff member was giving me a dirty luck

These staff have no empathy I feel abused and treats lik a prisoner staff like this shouldn't work here and I will consider reporting this further

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Responses

Response from Harperbury Hospital

We are very sorry to hear about your experience and can reassure you that we do not condone the behaviour of staff members that you describe.

It is important to us that we investigate your concerns. If you would be willing to provide us with more information you can contacting our Patient Advice and Liaison Service (PALS) on 01707 253916. Please quote PALS reference 13912.

A Trust senior manager will also be happy to meet with you if you feel this would be helpful. This can be arranged by contacting PALS

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